Dental Voice AI · Pilot
Verify dental insurance in minutes, not half-hours.
We built an AI that calls insurance payers for you. It navigates the IVR, submits the patient’s details, confirms identity, and triggers the payer’s fax-back so the eligibility PDF lands in your office’s inbox — in under five minutes, untouched by your front desk.
Validated end-to-end against
Your front desk is on hold right now.
20-30 min
Average time to verify one patient’s benefits, including hold time and IVR navigation.
15+ hrs/wk
Front-desk time burned at a 3- to 5-dentist practice on payer phone calls alone.
$30k+/yr
Direct labor cost — before counting denials, claim rework, or the patients you couldn’t pick up the phone for.
Verification is one of those jobs that has to get done, but every minute spent on it is a minute your team isn’t answering new-patient calls, scheduling, or actually being present with the patient at the desk. We took that job and gave it to an AI that’s patient enough to wait through 30-minute hold queues and accurate enough to never type a digit wrong.
See it work.
Real call to Delta Dental’s provider line. No edits, no actors, no demo environment. The AI dials, navigates the IVR, submits the provider TIN, fax number, and the patient’s subscriber ID and date of birth. Delta’s system confirms the member is active and faxes the eligibility document back. About four minutes start to finish.
Demo video
Recording in progress — the call placement, live transcript, and PDF delivery in 90 seconds.
How it works
Queue a verification
From the dashboard, your front desk picks the patient and the payer. One click. They go back to whatever they were doing.
AI handles the call
The system dials the payer, navigates the IVR, enters the TIN and provider details, submits the patient's subscriber ID and DOB, and confirms identity when the IVR reads it back.
PDF arrives in your inbox
The payer faxes the eligibility document to your office. Plan type, annual max remaining, deductible, coverage percentages — everything you need to bill correctly.
What changes for the practice
Time
Front desk gets ~15 hours back per week
Verifications run while your team is doing literally anything else — scheduling, intake, follow-up, lunch. Hold time stops being a person-cost.
Accuracy
Same data path every time
The AI types the subscriber ID it was given, not the one it misheard on the third try. Every step of every call is transcribed and saved — full audit trail.
Coverage
Verify before the appointment, every time
Run verifications overnight or in batches. Walk into the day already knowing which patients have active coverage and which will need a conversation about cost.
Cost
Roughly $1 in phone charges per verification
Compared to ~$10 of staff time at a $20/hour wage. The math works at almost any practice size; it dominates at 3+ dentist practices that run dozens of verifications a week.
Built by someone who’s shipped this kind of thing before.
This isn’t a tech demo someone wrapped a logo around. It’s a working pipeline, deployed on production infrastructure, validated end-to-end against a real payer’s production IVR. Built and operated by Kenneth Arakelian — 20+ years shipping contact-center and conversational AI for Verint, Nuance, and ENACOMM, now applied to a problem dental practices feel every single day.
HIPAA-aware architecture. PHI flows are explicit and auditable. We’ll walk through the security model on the call, including how we handle the fax-back leg and what stays in our systems versus what passes through.
Currently piloting
We’re onboarding 4–8 practices this quarter.
Founder-led onboarding. Pilot pricing built around your actual verification volume. The 15-minute call is just to see whether this fits your practice — no deck, no slides, just your workflow and our system.
Book a 15-min callOr email [email protected] with your practice size and we’ll send a quick async walkthrough.