Dental Insurance Voice AI

Verifying a single patient's dental benefits takes 20-30 minutes of a front-desk person's time, most of it spent on hold and punching through the payer's phone tree. At a 3-to-5-dentist practice that's 15+ hours a week — and tens of thousands of dollars a year — burned on a task that has to happen before nearly every appointment.

Every minute on hold is a minute nobody is answering new-patient calls, scheduling, or helping the person standing at the desk.

We built an AI that places the outbound call for you. It dials the payer, navigates the interactive voice menus, submits the provider TIN and fax number plus the patient's subscriber ID and date of birth, confirms identity when the system reads it back, and triggers the payer's fax-back so the eligibility document lands in the office inbox — untouched by staff, in a few minutes.

The hard part is real payer IVRs: they often ignore API-driven key presses and don't reliably recognize synthetic speech. We generate in-band DTMF tones directly through the media stream, fall back between spoken and keypad responses, debounce multi-segment menus to avoid double-presses, and detect dead ends and loops so a call ends cleanly instead of hanging.

The system also handles inbound patient calls (appointment scheduling, patient lookup) and learns the optimal path through each payer's phone system over repeated calls.